At Ashrafi Telecom, we strive to provide the best quality mobile accessories and services. However, if you are not entirely satisfied with your purchase, we are here to help.
1. Return Eligibility
To be eligible for a return, please ensure that:
Timeframe: The request is initiated within 7 days from the date of delivery.
Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
Proof of Purchase: You must have the receipt or proof of purchase (Invoice).
Included Items: All original tags, user manuals, warranty cards, and accessories must be returned with the product
2. Non-Returnable Items
The following items cannot be returned:
Items showing signs of misuse, accidental damage, or improper installation by the customer.
Products with tampered serial numbers or missing “Original” seals.
Personalized or customized accessories (unless they arrive damaged).
Software or digital products that have been downloaded or activated
3. Damaged or Defective Products
If you receive a damaged or defective item:
Please report the issue to our customer support within 48 hours of delivery.
We may require photos or a video of the product and its packaging to process your claim.
Once verified, we will offer a free replacement or a full refund
ashrafitelecom.com के लिए सार्वजनिक रूप से कोई स्पष्ट रिटर्न और रिफंड पॉलिसी उपलब्ध नहीं है, इसलिए मानक ई-कॉमर्स नीतियों का उपयोग करने का सुझाव दिया जाता है। सामान्यतः, 7 दिनों के भीतर रिटर्न/रिप्लेसमेंट की अनुमति दी जाती है, जिसमें उत्पाद को मूल पैकेजिंग में होना अनिवार्य है। विस्तृत पॉलिसी और नियमों के लिए, Ashraf International जैसी समान कंपनियों की पॉलिसी देखें। Ashraf & Co. Ltd. Store +4
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Ashrafi Telecom offers a 7-day return policy for unused items in original packaging with proof of purchase. Refunds for approved returns are credited to the original payment method within 5-10 business days, while customers are responsible for return shipping costs, excluding defective items reported within 48 hours. For more details, visit Ashrafi Telecom.
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Yeh rahi ashrafitelecom.com ke liye ek detailed Return aur Refund Policy. Isme humne saari zaroori baatein cover ki hain jo ek professional electronics aur mobile accessories website ke liye honi chahiye:
Return and Refund Policy
At Ashrafi Telecom, we strive to provide the best quality mobile accessories and services. However, if you are not entirely satisfied with your purchase, we are here to help.
1. Return Eligibility
To be eligible for a return, please ensure that:
Timeframe: The request is initiated within 7 days from the date of delivery.
Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
Proof of Purchase: You must have the receipt or proof of purchase (Invoice).
Included Items: All original tags, user manuals, warranty cards, and accessories must be returned with the product. accesorios.in +4
2. Non-Returnable Items
The following items cannot be returned:
Items showing signs of misuse, accidental damage, or improper installation by the customer.
Products with tampered serial numbers or missing “Original” seals.
Personalized or customized accessories (unless they arrive damaged).
Software or digital products that have been downloaded or activated. Bharat Lifestyle +2
3. Damaged or Defective Products
If you receive a damaged or defective item:
Please report the issue to our customer support within 48 hours of delivery.
We may require photos or a video of the product and its packaging to process your claim.
Once verified, we will offer a free replacement or a full refund
4. Refund Process
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approval: If approved, the refund will be initiated to your original method of payment (Credit Card, Debit Card, UPI, etc.).
Timeline: Refunds typically take 7–10 business days to reflect in your account, depending on your bank’s policies.
COD Orders: For Cash on Delivery orders, the refund may be issued via a payout link or bank transfer.
5. Cancellation Policy
You can cancel your order within 24 hours of placing it, provided it hasn’t been shipped yet.
Once the order is dispatched, it cannot be cancelled; however, you may follow the return process after delivery
6. Shipping Costs
If the return is due to a mistake on our part (wrong or defective item), we will cover the return shipping costs.
For “Change of Mind” returns, the customer may be responsible for paying the return shipping charges
7. Contact Us
For any questions regarding returns or refunds, please reach out to our team:
Email: [raiyans705@gmail.com]
Phone: [+919321461557]
Address: Shop No 1 Ambawadi Dahisar East Mumbai 400068
8. Exchange Policy
We understand that sometimes a product may not meet your expectations or may have a technical issue. We offer a hassle-free exchange under the following conditions:
7-Day Exchange Window: If you face any technical or quality issue with your product, you must contact our support team within 7 days of receiving the delivery.
Video Proof Requirement: To process an exchange, customers are required to record and send a clear video showing the issue or defect in the product. This helps our team verify the problem quickly.
Tip: We recommend recording an unboxing video as soon as you receive the package.
Approval & Process: Once our team reviews the video and approves the exchange, we will arrange for the item to be picked up or ask you to ship it back.
Same Product Replacement: After a successful quality check of the returned item, we will ship a fresh, identical unit of the same product to you at no extra cost.
Availability: In case the same product is out of stock, we will offer you an alternative of the same value or a full refund.
